Do You Provide Full Technical Support?Yes, our team are fully trained and have extensive knowledge of our products and can help you every step of the way and will be happy to discuss any ideas with you within your budget. This will allow us to provide the correct level of engineer and crew support for your event.
How Do I Make A Booking?
Making a booking is a very simple process:
1) Decide which kit and services you require. Book online by clicking here, Give us a call on 07548 379821, or email one of our experts.
2) We’ll get back to you with a quote via e-mail as soon as possible. All you need to do is read through the quote and confirm that the information is correct and as required.
3) As soon as you have confirmed the booking we will pop you over an e-mail to let you know the kit and services are reserved ready for you, along with our contact details form and our Terms and Conditions, a copy of which can be found here.
Can You Deliver And Collect The Equipment?
Yes we can. We just need to know the address of where you want the kit delivered and we can provide you with a quote. When we do deliver, please ensure there is adequate parking at the destination for our vehicle. If we are required to park for a period of time then the cost of parking will need to be covered or permits provided. As with all companies in our industry, if any fines are incurred whist delivering or collecting equipment and adequate parking was unavailable then the fine will be the responsibility of the hirer.
When is payment payment required?
Our preferred method of payment is via bank transfer and is typically required in advance of the booking with a deposit required to confirm the booking. We will consider other options such as cheque or cash on request.
Are you insured?Yes, We carry full public liability insurance up to £5 million. It is the responsibility of the hirer to provide adequate insurance cover for any equipment hired and also, their own public liability insurance in the event through their liability, any loss, damage or injury is caused whilst operating the equipment. We can assist you with this. Please see our Full Terms and Conditions here, and our Public Liability insurance here.
What if am looking to hire some sound or lighting equipment but I can’t see it on your website?
If there is something in particular that you are looking for and can’t find it on our website, give us a call or send us an email.
What happens if I have a technical problem?
Throughout your hire we give you full telephone support on 07548 379821. Even if you have a simple question we would rather you call and don’t be embarrassed to ask. If it turns out there is a problem with a piece of our equipment we use best endeavours to come back to the venue and sort it out for you free of charge.
What sort of power outlets need to be provided?
This really depends on the equipment you have hired and we will advise exactly what type of power sockets are required prior to hiring. The minimum requirement would be one/two 13A single phase sockets for a small sound system hire, although for larger hires additional sockets or for certain lighting rigs a three phase power supply may be needed. We will determine the exact power requirements with you, based on your requirements, as well as liaise with the venue to ensure they can meet these requirements.
How long will it take to set up the equipment?
Needless to say this comes down to the type of equipment hired. A small simple PA system can take no more an hour to install, set-up and demonstrate the use of (if supplied as dry hire), although we do request a set up time of at least 2 hours to be on the safe side. However if a larger system and / or lighting is needed, or we need to work around others, this can take considerably longer. Also any of the following external factors that may influence set-up, such as event catering, staging, backdrops or any other services that may unduly affect the time to set-up the equipment.
We will work with you and assist in the development of your event plan to ensure that the equipment is delivered on time, installed on time, and is fully operational well before the commencement of the event itself. We are also more than happy to liase with any other third parties, such as event organisers, bands that might have been hired, caterers, staging/power suppliers.
Do you work with Charities and offer a discount?
We have worked with a number of charities and do provide discounts for charity events. Please do contact us to discuss how we can help for your charity event.
What sort of sized events do you work on?
We generally cater for events for up to about 2,000 people. However, we treat every client with the same level of care, detail and professionalism. We do also work in partnership with other companies for larger events and have done so for events up to 10,000 people.
What sort of PA will I need for my event?
This is a common question we get asked when people look to hire a PA system from us. There are a variety of options suited to different applications and we can help you choose the right system for you.
There are a number of questions about the venue, audience size and content of your event:
• What is the expected audience capacity
• Will the audience be seated or standing?
• What is the size of the venue or area of coverage?
• Is the venue inside or outside?
• Is the application for speech or music?
• What are the required volume levels for the application?
Got another question? Get in touch here.